FREQUENTLY ASKED QUESTIONS

Are there grocery stores near the Highline hotel in Vail?

Safeway is a 5 minute walk and City Market is a 10 minute walk. West Vail Liquor store is adjacent to Safeway. 

Do all Highline DoubleTree hotel rooms have a kitchen?

No, only our Suite units have kitchens. All other rooms have a mini fridge and Keurig for coffee and tea. Includes complimentary bottles of water in guest rooms.

Is early arrival/ late check out available?

We can’t guarantee early arrival or late checkout, we offer it upon request. Late checkout can be requested the morning of departure as it is as based on our occupancy.

Are we allowed to bring our pets? Any other types of pets allowed?

We allow up to 2 dogs maximum per guest room, each pet is $75 non-refundable, one-time fee.

How does the shuttle work?

Summer the shuttle runs by request on a first come, first serve basis from 7:00AM-10:00PM Winter shuttle runs on a continuous loop and can be upon request. Starts at 7:00AM-10:00PM.  *Please note that due to current county health guidelines the shuttle is not running at full capacity.  Make sure to plan your day.

How close are you to the ski mountain at Vail resort? 6-8 minute drive. Our shuttle takes our guests to the 3 primary access points to access the mountain.

Can we get an Uber? Or Lyft?

Yes, Vail area does have drivers, but they are more limited and they cannot pick up or drop off at the Eagle County Airport. To arrange transportation to the airports, please call and speak with a front desk agent.

How do we get to the Highline Vail hotel from the Denver Airport?

Front Desk can assist in booking EME or other travel arrangements to and from the airport.

How do we get to the Highline Vail hotel from the Eagle/Vail Airport?

Front Desk can assist in booking EME or other travel arrangements to and from the airport.

What is your Deposit Policy?

Highline Vail takes a credit card upon every reservation. For summer reservations, full payment is taken at 48 hours prior to arrival. For winter reservations (Vail Ski Resort-ski season dates), full payment is taken 30 days prior to arrival.

What is your Cancellation Policy?

Summer reservations cancelled prior to 48 hours from arrival are fully refundable. Within 48 hours reservations are non-refundable.

Winter reservations (Vail Ski Resort-ski season dates), reservations are fully refundable if cancelled prior to 21 days from arrival. Reservations cancelled within 21 days to arrival are non-refundable.

How do I get to Beaver Creek?

By car, taxi or EcoBus. Guest would need to go to Transportation Center located in Vail Town Center to catch the EcoBus.

Incidental policy?

We pre-authorize credit cards for $75.

Do you offer breakfast?

At this time we are offering our Grab-n-Go breakfast box, cost is $5. Additionally, a full sit down breakfast is available at West Side Café.

Does hotel have air conditioning?

Yes, within the guest rooms.